CEDARWOOD Support

CEDARWOOD Support Model

In order to provide the best possible support for CEDARWOOD, we ask clients to designate one to three individuals who will serve as the main support contacts.  When a user has a problem, the user should contact their local support contact, rather than contacting our staff directly.  In many cases, the support contact can answer the question directly or has insight regarding decisions that have been made as to how certain features will be implemented locally.  When the support contact cannot answer a question or verifies that there is a bug or feature request that needs our attention, he or she may contact us by phone or e-mail to discuss the issue.  When appropriate, a local support contact may give us permission to work directly with a user who needs assistance outside of the support contact's area of expertise.

Choosing a Local Support Contact

Designated local support contacts are most often:

• The person in charge of the computer network or end user support; 
• The person in charge of workshop registrations; and/or
• The bookkeeper / accounts manager.

Depending on the size of your organization, these may be three separate people, or there may be one person who fills all three roles.  It is not uncommon for a secretary who uses the system on a daily basis to record registrations or to manage finances to serve as the lead contact.

Support Hours

Full support is available during the Professional Development Alliance's regular office hours, which are Monday through Friday, 8:00 am to 4:30 pm (Central Time).  Additionally, network support is available 24 hours a day, 7 days a week through a mobile phone number that is given to the lead local support contact.

For Network Support - Call Jason

(815) 744-8334

For Desktop Support - Call Jason

(815) 744-8334

For Online Registration System Support - Call Steven

(815) 744-8334